SHIPPING & RETURNS

Shipping Policy

Shipping will normally happen within 2 business days with the exceptions of the custom rods and custom tackle.  For custom rods that are not in stock communication will be prompt to inform the customer the lead build times and estimated delivery charges.  For custom built tackle not in stock communication will be prompt to inform the customer the lead build times and estimated delivery charges.  The customer has all rights to receive a refund on the purchase of custom rods and custom tackle if the lead times are beyond their needs.

Return & Exchange Policy

We accept returns.  Customer will be responsible for all shipping unless stated in the item description or agreement between customer and Pirates Customs.  All returns must have a copy of the original receipt and be approved for return by Pirates Customs or Designs By Cathy D 

Custom Rod Returns

We understand buying items without being able to touch and feel the item.  If you are not 100% satisfied with your custom rod we will take it back unless it has one off colored thread, a custom name, or anything that would stop us from selling as a new item.  The rod must be returned within 10 business days in new unused condition.  Customer will be responsible for shipping.  Customer must communicate with Pirates Customs that they wish to return a rod with the reasons.